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Customer Information Awareness and Best Practices

Because we are concerned and feel you should be cautious as well...

Review your account activity on a regular basis to ensure there are no unauthorized transactions. Report fraudulent entries or suspicious activity to us as soon as you detect it.

First National Bank will never initiate a request for sensitive information from you (i.e., social security number, personal login ID, password, PIN or account number) nor ask you to verify account information via email.  

We strongly suggest that you do not share your personal login ID, password, PIN or account number with anyone, under any circumstances.  

If you receive an email that requests this type of action, you should be suspicious of it and contact us immediately. We also suggest you report suspicious emails or calls to the Federal Trade Commission through the Internet at http://www.consumer.gov/section/scams-and-identity-theft, or by calling 1-877-IDTHEFT (1-877-438-4338).  

How to Protect Yourself and Minimize Your Risk

Check fraud, identity theft and other financial fraud schemes are in the news every day. Every year thousands of people are victimized through the passing of forged checks accompanied by lost, stolen or fictitious identification. To help combat these crimes, we may ask for extra identification or perform additional verification steps when processing your transactions as a protective measure. We consistently strive to improve customer service by using the best tools, systems and practices available to identify and prevent fraud.  

If you have any questions or concerns, please feel free to contact us here or e-mail us and we will respond as soon as possible.  If you would like to call instead, you can reach our customer service department at (915) 779-7100.

  

To report a lost or stolen ATM/Debit card call:

1-800-500-1044

 

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